When aging loved ones in New York require consistent care, it is a common practice for their family members to place them into a long-term care facility, such as a nursing home. While most nursing homes are professionally run, the unfortunate reality is that some facilities have low standards of patient care, or even a history of negligence and abuse. In the past, standard arbitration clauses in facility contracts made it difficult for families to hold a nursing home or negligent nurse accountable for their negative behavior.